Lifeline Volunteer Counselors receive inbound calls from individuals experiencing behavioral health crises and/or suicidality 24 hours per day, 365 days per year. LVC use their own previous behavioral health experience and education in conjunction with targeted training and professional support provided by WMMHC to effectively engage with callers, and establish a therapeutic alliance that empowers the caller to address crisis situations using their own strengths and supports. LVC also connect callers with established care teams when applicable to ensure a continuum of care that fosters long-term recovery. LVC complete assessments that are critical in determining how to properly triage callers to the appropriate levels of care. LVC assess for and ensure Caller safety during and after crisis situations by activating varying interventions, depending on the severity and nature of the call. Lifeline Volunteer Counselors also provide follow-up to ensure the caller’s safety after crisis.
WMMHC’s Suicide Prevention Lifeline is provided through a partnership with the National Suicide Prevention Lifeline, a nationwide-network of call center providers that sets standards and requirements for suicide prevention call centers. Adherence to Lifeline protocols in tense and stressful situations is a critical aspect of working as an LVC.
